Telephone Campaign Student Caller: Job Specification
We are recruiting up to 14 Student Callers (both undergraduates and postgraduates) to participate as Callers in our 2026 Telephone Fundraising Campaign, running from 12 to 26 April 2026.
The purpose of the Telephone Fundraising Campaign is to enhance communication and deepen the relationship between Trinity Hall and its alumni, as well as to raise funds for the Trinity Hall Fund. Alumni greatly value hearing directly from current students about life in College, and this campaign provides a meaningful opportunity for you to help build closer connections between Trinity Hall and its wider community.
All alumni we intend to call will receive an email or letter beforehand, informing them that a current student will be in touch to share their College experiences, provide updates on College news and forthcoming events, gather feedback, and seek financial support for the Trinity Hall Fund. Alumni in the calling pool will then be asked for their consent prior to receiving your call.
Job Responsibilities
As a Student Caller, you play a key role in strengthening the relationship between the College and its alumni community.
The purpose of this role in our Telephone Fundraising Campaign is to:
- Encourage giving towards the Trinity Hall Fund, explaining the College’s need for additional funding (training will be provided.)
- Update alumni on Trinity Hall news and activities.
- Engage alumni in conversation about their time at Trinity Hall.
- Collect news and feedback on events or publications.
- Create accurate records of call outcomes for reporting.
Job Details
Calling sessions for the 2026 Telephone Fundraising Campaign will be held on 12 April and last until 26 April 2026. Callers will work approximately 20-26 hours per week, with an exact working schedule agreed upon with you prior to your start of to the campaign.
To prepare you for the role, training will be provided on 11 and 12 April from approximately 10am to 5pm. Exact timings will be confirmed closer to the date. Training will include a 1-hour lunch break.
All equipment will be provided.
What does a typical sample calling schedule look like?
Below is a sample calling schedule to give you an idea of what to expect:
Weekdays: 9am-12pm or 6pm-9:30pm
Saturdays: 10am-5pm (includes a 1-hour lunch break)
Sundays: 2pm-8pm (includes a 1-hour dinner break) or 8pm-12am for international calling
Exact hours and calling sessions will be confirmed closer to the start of the campaign, once the pool of alumni we will be contacting has been finalised. The schedule may also include up to two late-night calling sessions to accommodate overseas alumni.
Do I need to request approval from my Tutor?
No. You do not need to request approval; the Senior Tutor and/or Tutors will be contacted with the names of those wishing to take part in the Campaign to ensure there are no tutorial concerns with any Callers.
Person Specification
Callers need to enjoy speaking to people: the calling should be enjoyable for both Callers and alumni. We are looking to recruit up to 14 students with the following qualities:
- Friendly, calm and confident phone manner.
- Good listening skills.
- Comfortable speaking with a wide range of alumni.
- Reliable, punctual, and able to follow instructions.
- Ability to work independently and as part of a team.
- Able to act in a professional manner at all times.
- Attention to detail when recording call information.
- Commitment to confidentiality.
- Understand and agree with the goals and values of the College’s fundraising objectives.
- Have an interest in Trinity Hall’s history and College plans.
Benefits
This is a rewarding and enjoyable role with the following benefits:
- Compensation of £13.10 per hour for calling sessions and training sessions (plus 12.07% of annual leave for a total of £14.68ph).
- Valuable experience in communication, fundraising, and alumni engagement.
- The opportunity to speak with a diverse rang of alumni and learn about different career paths and experiences.
- A strong addition to your CV, with the option of a reference or LinkedIn recommendation from a member of the Alumni & Development team for those who complete the training and calling.
- Accommodation allowance will be provided for the extra time spent in College.
- Meals provided during scheduled calling sessions.
With enquiries for further information, please email the Alumni & Development Office.